Frequently Asked Questions

How to place an order properly?
Add selected products to your cart, go to cart page after shopping and click checkout to finish payment procedures.
Are my payment details fully protected?
You can rest assured completely! Our stable payment system has no safety risks, and our IT team protects your shopping privacy well.
When will my order be arranged for shipment?
We will sort and process your order within 1-3 business days after purchase, then send shipping confirmation to your email.
Do you provide shipment tracking?
Yes, we offer full tracking service, and tracking numbers will be sent to you right after payment.
What decides the shipping rate?
Shipping rate is set according to original warehouse location. Fill in full delivery address to know exact shipping expense.
Will combined items be shipped as one parcel?
We ship items in separate parcels by default, multiple goods in one order are mostly delivered separately.
What is your merchandise return policy?
Contact our support center if the items fail to meet your expectation, we will try our best to help you out.
How to get in touch with your team?
Leave messages via online contact form or send your inquiry emails to OtyRice5495@hotmail.com directly.